Effective from: 1st June 2026
These Terms and Conditions (“Terms”) govern the relationship between Krafteey Luxe Events LLC (“KLE”, “we”, “us”, or “our”) and any client (“you”, “your”, “client”) who books or uses our luxury event planning, décor, balloon installations, backdrops, photo booth, DJ, or styling services. By submitting an inquiry, paying a deposit, or signing a service agreement, you agree to be bound by these Terms.
Please read carefully. These Terms protect both you and our team. They ensure clarity around bookings, payments, cancellations, and responsibilities.
A contract between you and KLE is formed only when the following conditions are met: (1) you complete our inquiry form or request a proposal, (2) we provide a written proposal or invoice, (3) you pay the required non refundable retainer, and (4) we send a confirmation of your event date. Verbal discussions or email exchanges before deposit do not constitute a binding contract.
All services are subject to availability. We reserve the right to decline any booking for any reason not prohibited by law. Once your retainer is paid, we reserve your event date exclusively and may decline other clients for that same date.
A non-refundable retainer is required to secure your event date. The retainer amount will be stated in your proposal or invoice. This payment covers planning time, material reservations, and scheduling. Retainers are non-refundable under any circumstance, including client cancellation, change of mind, or rescheduling requests not approved in writing.
Final balance payment is due no later than 14 days before your event date, unless otherwise stated in your agreement. For bookings made less than 14 days before the event, full payment is due at the time of booking. We accept credit cards, bank transfers, and other methods listed on your invoice. Late payments may result in service delays or cancellation without refund.
If you cancel your event for any reason, your non refundable retainer is forfeited. Any payments made beyond the retainer may be partially refundable, subject to work already completed, materials purchased, and production time invested. No refunds will be issued for cancellations made less than 14 days before the event date.
Rescheduling requests must be made in writing at least 14 days before the original event date. One reschedule may be permitted at our discretion, subject to the new date being available. Rescheduled events must occur within 90 days of the original date. Additional reschedules or changes require a new retainer.
You agree to provide accurate and complete information about your event, including date, venue address, guest count, access instructions, and any venue restrictions. You are responsible for obtaining all necessary permits, permissions, or insurance required by your venue. We are not liable for delays or inability to perform due to inaccurate information provided by you.
You agree to ensure that the event venue is safe, accessible, and suitable for our installations. We must have clear access to the setup area at least two hours before guest arrival. If venue staff or other vendors restrict our access, resulting delays are not our responsibility.
KLE takes great care in designing and installing décor, balloons, backdrops, and equipment. However, we are not liable for any injuries, property damage, or losses arising from guest behavior, venue conditions, weather, or third party actions. Balloons are fragile. Sharp objects, heat, and rough handling can cause breakage. We recommend supervising children near installations.
Our total liability to you for any claim arising from our services shall not exceed the total amount you paid to us for that specific event. We are not liable for indirect, incidental, or consequential damages, including loss of enjoyment, emotional distress, or lost photo opportunities.
We are not responsible for failure or delay in performing our services if caused by events beyond our reasonable control. This includes but is not limited to: severe weather, natural disasters, venue closures, power outages, labor strikes, supplier failures, acts of terrorism, public health emergencies, or government orders. In such cases, we will work with you to reschedule or provide a partial credit, but no refunds will be issued for the retainer.
All designs, sketches, mood boards, color palettes, and concepts created by KLE remain our intellectual property. You receive a license to use these designs for your specific event only. You may not reproduce, share, or sell our designs without written permission. Photography of our work by you or your hired photographer is permitted for personal use. We reserve the right to use event photos for our portfolio, website, and social media unless you request otherwise in writing.
We may engage subcontractors or third party vendors to assist with balloon installations, backdrops, photo booth, DJ, or other services. These partners are carefully vetted. However, we are not responsible for their independent acts or omissions. By booking with us, you agree that any claims related to subcontractor performance shall be brought directly against such subcontractor, subject to their own terms.
Any claim or dispute arising from these Terms or our services must be filed within six months of the event date. Claims filed after this period are waived. You agree that small claims court or binding arbitration shall be the exclusive remedy. All disputes shall be governed by the laws of the State of North Carolina, without regard to conflict of laws principles.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary. The remaining provisions shall remain in full force and effect.
These Terms, together with your signed service agreement or invoice, constitute the entire agreement between you and Krafteey Luxe Events LLC. They supersede any prior communications, whether written or oral. No modification of these Terms is effective unless signed by both parties.
Contact Information
For questions about these Terms or to request a signed service agreement, contact us:
Krafteey Luxe Events, LLC
Email: info@krafteeyluxeevents.com
Phone: (919) 961-2977
Website: http://krafteeyluxeevents.com/